Frequently asked questions
How can I place my order at Design Zola?
From the product selection page, choose the product you want to order and add it to cart.
View all the selected products at your cart page, with an option to modify the selection of any of the products chosen.
There you can process your checkout of the products you are purchasing, or continue shopping from the existing Shopping Cart Page.
If you feel your shopping is done, you may proceed to “checkout” to process with payment.
Can I order by e-mail?
With the best of options, our user-friendly website is convenient enough to book your orders. However, considering the tricky norms of schedules we can accept your orders via email.
How do I track my order?
To track your order, we will send you an email with all the required information. You may then log on to verify the order status of your shipment while tracking if it's shipped or not as well as can get the access to know where it reached if it's shipped.
Does Design Zola charge sales tax?
We charge Quebec sales tax on the product. There can also be additional
shipping and handling fees which will be applied on the order if
shipping is requested.
How can I cancel or change my order?
If you wish to opt for any modification in your order, you may always contact us at our given email within the period of shopping as once the item is shipped; we may not be able to entertain your request of changing or canceling any order and you will be levied with a full charge. We do apologize for the inconvenience you may face in this regard, however in order to not to face any hassle we urge you to go through our returns and shipping policy for further clearance.
Is shopping at Design Zola secure?
We care about you so we work with genuine systems and trustworthy partners such Secure Socket Layer (SSL) to ensure the safety and security of all the information shared by our valuable customers.
How do I place an order for a group?
You may book in bulk, or contact us at our given email address or via our toll-free number anytime to entertain your request for bulk or group orders.
How do I use a promo or coupon code?
Promo Codes or Coupons are actually made to let the customer know how we value them and care about them. These coupons or promos are time bound and can be claimed as per given instructions. You may use them against your shopping while updating them in Promo/Coupon Code Box in your cart before checking out. Once the code is updated by you, you can proceed to checkout and avail the discount as given.
When will I receive my order?
We dispatch all the ordered products from our end within 2 working days, and the whole process of shipping may take 5 working days (except for any delays due to any reasons). You may track your order from our Order Status Page, and revert back to us if your order didn’t reach to you within the time prescribed in the email confirmation to get urgent assistance from our side.
How do I subscribe/unsubscribe to Design Zola's email list?
Once you go through shopping at Design Zola, you will receive all our newsletters including promotions, deals, discounts, etc. If you are not registered already, you may register now and opt to get all our newsletters.
If you feel tired of filling up your inbox, you may unsubscribe from our newsletters anytime by clicking on the “unsubscribe” button at the bottom of every email you receive from us.